01Booking direct
Privacy policy
We collect what a booking needs and nothing else. There is no advertising, no analytics and no tracking on this site.
Who we are
This site is run by Gatherwell Stays, a short-term rental business based in Etobicoke, Toronto. We decide what personal information is collected here and why, which makes us responsible for it under Canada's Personal Information Protection and Electronic Documents Act. Write to us at the address at the foot of this page about anything on it.
What we collect
When you enquire or book, we ask for your name, your email address, and optionally a phone number and a note about your stay. We also record the dates and the number of guests. That is the whole list. We do not ask your age, your address, your occupation or anything else a booking does not need.
What we never see
Your card details. When you pay, the card fields on the checkout belong to Stripe, not to us — the details travel from your browser to Stripe directly and never reach our server or our database. We are told that a payment succeeded and which last four digits it used. Stripe keeps the card on file so a damage deposit can be taken if one is needed, and we will always tell you before anything further is charged or held.
We do not track you
There is no Google Analytics on this site, no advertising pixel, no session recording and no third-party tracking of any kind. We do not know which pages you looked at before you enquired. The only cookie this site sets is a login session for our own staff using the admin area, which is why you have never been asked to accept cookies here — there is nothing to accept.
Who else handles your information
Four services, each doing one job: Stripe processes payments, Resend delivers your confirmation emails, Turso stores the booking database, and Vercel hosts the site and keeps short-lived server logs. Each is bound by its own agreement to process this information only to provide that service. Some of them operate servers outside Canada, which means your information may be stored or processed in another country and be subject to the laws there.
Why we are allowed to hold it
Because you gave it to us in order to make a booking or ask a question, and because we need it to provide the stay, take payment, send your confirmation and keep the business records the law requires of us. We do not sell personal information, we do not share it for anyone else's marketing, and we do not send marketing emails unless you have asked for them.
How long we keep it
Booking records are kept for 7 years, because tax law requires business records to be available for six. An enquiry that never became a booking is deleted after 24 months. Deleting a booking record does not remove Stripe's own record of the payment, which they keep under their own obligations.
Seeing it, correcting it, removing it
Write to us and ask. You are entitled to know what we hold about you, to have it corrected if it is wrong, and to ask us to delete it. We will do so unless a law requires us to keep it — a completed booking inside its record-keeping period being the usual reason we cannot. We answer within thirty days.
Bookings made through Airbnb, Booking.com or Vrbo
Those platforms collect your information under their own privacy policies, not this one. What reaches us from them is what they choose to pass on. If you booked through a platform and want to know what it holds about you, ask the platform.
If something goes wrong
If information we hold is lost or exposed in a way that creates a real risk of significant harm to you, we will tell you and the Office of the Privacy Commissioner of Canada, as the law requires. If you are unhappy with how we have handled your information, tell us first — and if we have not put it right, you can complain to the Privacy Commissioner.
Children
This site is not intended for children, and we do not knowingly collect information from them. Children are welcome to stay; the booking is made by an adult.
Changes
If we change this policy we will change the date below. A change that materially affects a booking already made will be sent to the email address on that booking rather than left here to be discovered.
Gatherwell Stays. Last updated 15 October 2026. Questions about this page go to hello@gatherwellstays.com.